What is Telehealth?

Telehealth allows you to consult with licensed healthcare providers—including physicians, nurse practitioners, physician assistants, and mental health professionals—remotely using secure audio and video technology via your phone, computer, or tablet. This enables care from the comfort and convenience of your chosen location.

 

Benefits of Telehealth

• Reduces physical contact and lowers exposure to infectious diseases.

• Receive care from anywhere—home, work, or on the go.

• Eliminates the need for travel, time off work, or childcare.

• Shorter wait times for appointments.

• Access to specialists who may not be available locally.

 

Potential Risks of Telehealth

As with any healthcare service, telehealth may involve certain risks:

• Technical limitations (e.g., poor video quality) may hinder diagnosis or treatment.

• Equipment failures may delay care or result in incomplete assessments.

• In rare cases, privacy breaches may occur due to internet security vulnerabilities.

• Limited physical exams may affect the accuracy of the provider’s assessment.

• Your provider may determine that an in-person visit is necessary.

• The video or audio connection may fail during your visit.

• Patients are responsible for ensuring their internet connection and device are secure and private.

 

Privacy and Confidentiality

• Telehealth visits are not recorded.

• Your provider will document the session in our secure electronic medical record system.

• It is your responsibility to be in a private, quiet space where others cannot overhear your session.

• Your provider will inform you if anyone else is present on their end.

• While PharmXHealthOne uses HIPAA-compliant technology, no internet-based system can guarantee 100% privacy.

 

Your Rights

• You may decline or discontinue telehealth at any time, including during a visit.

• Opting out of telehealth will not affect your access to future care.

• Telehealth is not appropriate for emergency medical or psychiatric care. In case of emergency, call 911 immediately.

 

Telehealth Visit Cost

PharmXHealthOne offers free initial telehealth consultations and no-cost follow-ups when you purchase a treatment through our platform.

 

Consent Acknowledgment

By participating in a telehealth consultation with PharmXHealthOne, you acknowledge and consent to the terms above and understand the benefits and limitations of receiving care through telehealth.